FAQ's

Frequently asked questions:

 
How do I know it’s organic?
We are certified organic by the Soil Association. We are inspected annually and a thorough check is made of all aspects of the farm business from the seed we sow to the way we farm and how we pack our vegetables. The Soil Association certifies to a legal EU requirement for organic production and in many cases their standards exceed the European minimum. This is organic food that you can trust.
 
Am I signed into any contract?
No! We pride ourselves on being as flexible as we can. You can cancel your delivery at any time. If you are going on holiday, you can simply suspend your order for a week or two. We just ask that you make any changes before your order deadline.
 
How much control do I have over what’s in the box?
Our seasonal veg boxes vary weekly and according to the seasons to give you a good variety. You can swap out 2 items from your box and replace them with vegetables you like.
 
Do I have to be in to receive my delivery?
Not at all, in fact most of our customers are not in when we deliver. When you register your details, just tell us where you want the box left or if you need to make special arrangements please don’t hesitate to contact us.
 
Do I have to order a seasonal veg box to get free delivery?
No. You can create your own box content by selecting items from our produce categories. The minimum spend is £18 if you don't have one of our seasonal veg boxes in your order.
 
Is there a minimum order?
Our minimum order for free delivery is either one of our small veg boxes (£12.40) or £18 for a bespoke order.

Can I add extras to my weekly order?
Of course! You can change or add to your order as much as you like, for example you could have a weekly medium veg box plus extra salad and potatoes, eggs, fruit etc. If you have family or friends staying one week you could upgrade to a large box. 
 
When is the cut off point for any changes to my order?
Monday 11pm (for Wednesday deliveries) and Tuesday 11pm (for Thursday and Friday deliveries).
 
Do I have to have a box every week?
No, you can have a fortnightly delivery if that suits you, or simply shop with us when you want to. You can also alternate between weeks, so for example, one week you could have a large box and a fruit bag, and the next week you might just want a small box. This can be set up as a recuring order or once only.
 
What makes you different?
Freshness 
Flavour 
Locally grown food
Nature friendy farming
Enhanced biodiversity
 
How do I pay?
Our payment provider is Stripe which operates through a Direct Debit mandate online and makes payments simple and safe. Your account will be debited to the value of your order that week before delivery. You will be notified, by email, in advance of a payment being taken.
 
Can I select a delivery day or time?
We're afraid not, as we operate set delivery rounds based on your postcode. This ensures delivery rounds are efficient and helps to reduce our carbon footprint. Deliveries will be made on the same day each week and at roughly the same time of day. If it is easier for you, we can deliver to your work place, a friend or relative. 
 
What happens if I get something unfamiliar in my box?
We will try to give you a recipe idea for unusual veg. You can also take a look at the recipe page on our website, where you can search for recipes by ingredient. If you are really stuck, do give us a call, as we are always happy to help.